DELIVERY
Where is my order?
Once you’ve placed your order, you’ll receive a confirmation email from us within 30 minutes. When your order is on its way, you’ll receive another email with your courier tracking information. You can also track your order here. Keep an eye out for
Does Showpo have same day delivery?
We sure do!. We offer fast, affordable same-day delivery to metro Sydney, Brisbane and Melbourne!. For all same-day deliveries, make sure someone is at the delivery address to sign for your order, as the courier is unable to leave these packages in a
How long does shipping take?
You can find an estimated delivery time and cost by checking out our Shipping info page. If you’ve already placed an order, your confirmation email includes an estimated delivery date. Still not sure? You can reach out to us via live chat or email be
Why haven't I received my confirmation email?
You should receive a confirmation email after you've placed your order, and another email once your delivery has been shipped out. If you haven't received these after 24 hours of placing your order, follow the steps below:. 1. Check your junk and spa
How much does shipping cost?
We offer a number of different shipping options depending on your order value and location!We recommend checking out our shipping info page and entering your postcode or state to view your options!. Deliveries to countries outside Australia may incur
Do you ship to work addresses?
We sure do! Don't forget to include the business name and details clearly on the shipping address so the driver can find you. If you’re placing an order for same-day delivery, (which includes our ‘today’, ‘tonight’, and ‘Saturday’ services - only ava
What if I'm not home to sign for my order when it arrives?
Your order will be left in a safe place at the delivery drivers' discretion. If they can’t locate a safe place to leave your order, you’ll be notified via message, email or you may receive a collection card in your mailbox with the next steps to coll
Do you ship to PO boxes, military addresses or parcel lockers?
We sure do!. All express and standard shipping orders can be delivered to a P.O. box or Parcel Locker (sadly this service isn’t available for our 'Today', 'Tonight' or 'Saturday' services). To have your order delivered to a Military or Armed Forces a
What if my order is returned to sender?
You can contact the courier directly with your tracking number, to see if they’re able to redirect the parcel back to you. If not, keep an eye on your tracking and once your order has returned back to our warehouse, we’ll reach out to provide you wit
What is Parcelpoint and how does it work?
Parcelpoint is a network of over 1,400 local Australian stores including news agencies, pharmacies, and convenience stores. It's a free service that allows you to have your order delivered to your nearest Parcelpoint location, so you can pick it up w
Do I have to sign for my order?
Only ‘same-day’ orders require a signature (which includes our ‘Today’, ‘Tonight’, and ‘Saturday’ services - only available to some Australian metro areas). All other orders have Authority To Leave (ATL) and don't require a signature upon delivery. I