What is your returns process?Updated 15 days ago
We know returns can be a hassle, so we’ve made the process as simple as possible.
Customers can return orders for 100% store credit within 21 calendar days of delivery, or for a refund (to original payment method) within 7 calendar days of delivery. All returns must be booked through our Returns Portal.
You can find the full returns policy here
Orders paid with store credit will be refunded as store credit.
Return Conditions
To be eligible for a return:
- Items must be in original condition
- Tags must be attached
- Unworn, unwashed, and unstained
- Footwear must be returned in its original box
- Wedding gowns must have QC ribbon attached and be in original packaging
What You Can’t Return
We do not accept returns on:
- Cosmetics/Beauty products
- Hair Accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Swimwear without the hygiene seal
- Items marked as ‘final sale’ (unless faulty)
- Adult Toys
AU
Return Shipping Costs
- Refund and Store Credit: $11.35 AUD return shipping fee, payable in the Returns Portal
- Refundid users: $11.35 AUD is automatically deducted from your refund
NZ
Return Shipping Costs
- Refund and Store Credit: $13.15 NZD return shipping fee
Processing Times
- Returns processed within 1-2 business days of reaching our warehouse
(Allow an additional 3 days during busy periods) - Store credit is applied immediately once processed by our team
- Refunds appear in your bank within 2–5 business days
Tracking Your Return
You can track your returns and store credit anytime by logging into your Showpo Account.
Paid with Afterpay?
- Store Credit Option: You'll get full store credit and continue paying off your Afterpay
- Refund Option: Future instalments will be cancelled, and payments made will be refunded
Faulty Item?
So sorry about that! For more help on faulty items, check out our Faulty Returns Info.
Still Need Help?
Reach out via live chat or email — we’re happy to help!